Privacy Policy

This Privacy Policy explains how Total Business Solutions Sdn. Bhd. (“we”, “our”, “us”) collects, uses, and protects information when you use our websites, products, and services, including our ERP, POS, mobile apps and related cloud platforms (collectively, the “Services”).

1. Information We Collect

Depending on which system or module you use, we may collect:

• Account & Contact Information
  Name, email, phone number, company name, role, login ID.
• Business & Transaction Data
  Orders, invoices, inventory records, production data, POS transactions, and other ERP-related information entered by you or your organisation.
• Usage & Technical Data
  Log files, device information, browser type, IP address, access time, pages visited and in-app actions.
• Media & Attachments
  Documents, images, videos, proof of delivery, photos of assets or production issues you upload into the system.
• Location Data where explicitly enabled for features such as delivery tracking or site visits.

2. How We Use Your Information

We use the collected information to:

• Provide, operate and maintain our ERP and related systems.
• Set up user accounts, roles and access rights for your organisation.
• Process transactions, generate reports and support your daily operations.
• Monitor performance, improve features and enhance user experience.
• Maintain security, audit trails and compliance with applicable laws.
• Communicate with you on support, maintenance, updates and announcements.

3. Data Sharing & Disclosure

We do not sell your personal data. We may share data only with:

• Your organisation and authorised users for operational purposes.
• Trusted infrastructure, hosting, backup or security providers under contract.
• Professional advisors (e.g. auditors, legal advisors) where necessary.
• Regulators or authorities if required by law.

4. Data Security

We implement reasonable technical and organisational measures to protect data, including access controls, role-based permissions, encrypted connections and secured hosting environments. However, no system can be guaranteed 100% secure.

5. Data Retention

Data is retained for as long as necessary to fulfil operational, contractual or legal obligations of your organisation, or as required under applicable law. Upon request from your organisation, certain data may be anonymised or deleted subject to technical and legal limitations.

6. Your Rights

Depending on your jurisdiction and company policy, you may request:

• Access to personal data stored about you.
• Correction of inaccurate or incomplete information.
• Deletion of personal data, where legally and operationally possible.

These requests are usually processed together with your employer/organisation as the primary owner of the business data.

7. Third-Party Services

Some features may integrate with third-party tools (e.g. email gateways, payment processors, cloud storage). Their use is subject to the respective third-party privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through in-app notices or email.

9. Contact Us

For questions about this Privacy Policy or data handling, please contact:

Total Business Solutions Sdn. Bhd.
No. 12A, Jalan Gaya 1, Taman Gaya,
81800 Ulu Tiram, Johor, Malaysia
Email: info@tbssb.com
Tel: +607 863 6729